Delivery Policy

TB Creative delivers floral arrangements across the United Arab Emirates. This policy explains how delivery works and what to expect.

Delivery areas and fees

We deliver to all seven emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. Free delivery within Dubai. AED 150 to other emirates, free on orders over AED 1,500. The exact fee for your order is calculated at checkout once you choose your emirate, and is included in the total you pay.

Delivery scheduling

A requested delivery date is required at checkout, and orders need at least 5 business days for preparation and delivery. We confirm the exact time slot via WhatsApp based on availability and route.

Rush requests

Every piece is made to order, so we cannot promise same-day or next-day delivery. If you need something sooner than 5 business days, message us on WhatsApp and we will tell you honestly whether it is possible.

Recipient availability

Please ensure someone is available to receive the arrangement at the agreed address and time. If the recipient is unavailable, we will attempt to reschedule. We are not responsible for delays caused by incomplete or incorrect addresses.

Fresh flower care on arrival

Fresh arrangements should be unwrapped carefully, placed in fresh water promptly, and kept away from direct sunlight, heat, and drafts. We are happy to share care tips on WhatsApp.

Contact

For delivery questions, message us on WhatsApp at +971 56 759 4584.