Refund & Cancellation Policy

Because our arrangements are made to order with fresh and custom materials, our refund and cancellation policy is designed to be fair to both you and our studio.

Order confirmation

Where every item is priced, your order total — items plus any delivery charge — is paid at checkout. For pieces marked “Price on request,” we confirm availability and the final price on WhatsApp before any payment.

Cancellations before payment

If you cancel before paying and before we have ordered materials, there is nothing to pay and no cancellation fee.

After payment

Your payment reserves your date and covers custom materials. Once materials are ordered or work has begun, the payment is non-refundable. We will tell you clearly when this point has been reached.

Changes to orders

Style, size, colour, and delivery changes may be possible before work begins. Changes after materials are ordered may incur additional cost.

Quality concerns

If you are unhappy with the quality of your arrangement, contact us with photos within 24 hours of delivery. We will review each case individually and may offer a replacement, partial refund, or store credit at our discretion.

Non-returnable items

Fresh flowers and custom-made arrangements cannot be returned for change-of-mind. Artificial arrangements may be eligible for store credit if returned unused and in original condition within 7 days.

Contact

To cancel, change, or discuss a quality issue, message us on WhatsApp at +971 56 759 4584.