Refund & Cancellation Policy

Because our arrangements are made to order with fresh and custom materials, our refund and cancellation policy is designed to be fair to both you and our studio.

Order confirmation

A request submitted through the shop is not a confirmed order. We confirm availability, final pricing, and delivery details via WhatsApp before asking for a deposit.

Cancellations before confirmation

If you cancel before paying the deposit and before we have ordered materials, there is nothing to pay and no cancellation fee.

Deposits

The 50% deposit reserves your date and covers custom materials. Once materials are ordered or work has begun, the deposit is non-refundable. We will tell you clearly when this point has been reached.

Changes to orders

Style, size, colour, and delivery changes may be possible before work begins. Changes after materials are ordered may incur additional cost.

Quality concerns

If you are unhappy with the quality of your arrangement, contact us with photos within 24 hours of delivery. We will review each case individually and may offer a replacement, partial refund, or store credit at our discretion.

Non-returnable items

Fresh flowers and custom-made arrangements cannot be returned for change-of-mind. Artificial arrangements may be eligible for store credit if returned unused and in original condition within 7 days.

Contact

To cancel, change, or discuss a quality issue, message us on WhatsApp at +971 56 759 4584.